Return & Exchange Conditions

  • Items returned without our authorization will not be accepted.
  • The time frame for return/exchange must not exceed 30 days from the time when the original order is received.
  • The item must be unassembled, unused, unwashed, unaltered, undamaged and with the original tags attached.
  • The item being returned must be in the original condition. Please retain the original package for returns. otherwise we reserve the right to reasonably refuse any return.
  • We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.

 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

If you have any problems, please contact us at solikefiresale@gmail.com first.
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Products with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you paid and decided that you don’t want the item, or you purchased the item in error, the return shipping fee would not be covered in refund and there will be 20% restocking fees.

 

Late or missing refunds (if applicable) 
If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please contact us at solikefiresale@gmail.om

 

Cancellation Policy
Please refer to our cancellation policy below:

Unpaid orders are automatically cancelled.
Cancel orders before shipment: Full Refund.
Cancel orders after shipment(when label not created): 70% Refund.
Once your order is on the status of label created, it cannot be cancelled. If you would like to cancel your order, please contact us solikefiresale@gmail.

Note: If you want to cancel your order when it's in delivey, there will be a charge of package interception fee($18 per box) required by shipping carrier.


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at solikefiresale@gmail.com

 

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.